5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of continuing quality control processes.
Safety guard businesses are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you determine whether the guard company is performing their job including running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In most instances they probably are, but it is crucial to employ a system of verification and quality control to ensure that problems connected with the lack of doing these jobs don’t start to occur.
In this guide we will talk five (5) simple actions to improving your safety guard service and achieving everything you picture as your perfect retail security Dagenham.
Display Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb method to display whether the guard is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue can tell you a lot on what to expect from that guard and it provides you a chance to ask a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his delegated property isn’t as complete. We predict the orientation to the delegated property”Website Specific Training”. Learn What your website specific training resembles:
• Can it occur at your property?
• Just how long is each new officer trained?
• Just how long can the security firm double lender? (Double banking is the procedure for experiencing a veteran guard working at the same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the answer to every one of these questions and make sure that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to work at your property.
Review Your Guard’s Supervision
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work isn’t significant and they start to find themselves as not as a region of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most effective are:
In case your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of tracking the guards while they’re on your property. These tracking systems permit the security guard company to monitor the log and time the action of these guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in frequently with the safety guard provider provides a method of making sure that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they know their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident that the consultant isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.